I have seen an ex-colleague being asked to leave her job from a renown brand in a red coloured logo. The customer she was dealing with was obviously being difficult on purpose just so that customer can get something free. She demanded even! lol
After that debacle between this ex-colleague and that customer, she was asked to leave as she didn't fulfil customer's satisfaction. The branch manager handled the customer after that and gave her what she wanted.
This is such a messy situation. How do you all manage entitled customers like that?
P/S: When my ex-colleague left, it was done somewhat publicly and humiliating.