Retail
If a customer is rude, unruly, or confrontational, what should I do?

I have worked in retail for the past 1-2 years and the good thing is, I have not experienced 'bad customers'. But I have heard stories about people dealing with really rude or confrontational customers. How does one deal with it without being flustered? How do you all hold your emotions in? I am just curious.

5e212f9ddbe1d

I have worked in retail for the past 1-2 years and the good thing is, I have not experienced 'bad customers'. But I have heard stories about people dealing with really rude or confrontational customers. How does one deal with it without being flustered? How do you all hold your emotions in? I am just curious. ![5e212f9ddbe1d](serve/attachment&path=5e212f9ddbe1d)
edited Jan 17 at 3:53 am
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