I have seen an ex-colleague being asked to leave her job from a renown brand in a red coloured logo. The customer she was dealing with was obviously being difficult on purpose just so that customer can get something free. She demanded even! lol
After that debacle between this ex-colleague and that customer, she was asked to leave as she didn't fulfil customer's satisfaction. The branch manage
I have worked in retail for the past 1-2 years and the good thing is, I have not experienced 'bad customers'. But I have heard stories about people dealing with really rude or confrontational customers. How does one deal with it without being flustered? How do you all hold your emotions in? I am just curious.